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Service
Manager

Service Manager automates the fulfillment process from order capture through to provisioning and activation adaptable to all types of networks like telecom, energy, IoT, utility etc.

Overview

Clarity service Manager automates the fulfillment process from order capture through provisioning and activation that is adaptable to all types of networks like telecom, energy, IoT, utility, etc.

It orchestrates service order execution activities including, order validation, network resource allocation and reservation, hand-off to field force, network activation, and service verification and test. The Service Manager updates CRM, billing, warehouse, and other business systems with the service and customer information as needed.

Features

  • Rule-based provisioning, enhances the process to activate, update or terminate services automatically on any network device or application, based on workflow conditions and dependencies

  • The catalogue-driven approach improves operation efficiency and product lifecycle from planning to service activation and brings agility to the fulfillment process.

  • Fully automated activation and modification of services

  • Modeling the process, activities, data, and commands

  • Enabling seamless integration using micro-serviced architecture

  •  Intelligence provision is not limited to capacity or availability but looks at the overall health section and all network domains.

  • Visibility of the task flows and parameters of all services

  • Issue of tasks to relevant workgroups based on priority, SLA, Service type, organisation role, and geographical area.

  • Intelligent workflow orchestration, decomposing the customer’s orders into services that need to implement in the network.

Benefits

  • Consolidation of multi-technology & multi-vendor environment and delivery of new services

  • Improve time to market, and business efficiency which leads to faster time to revenue

  • Increase agility of service creation for digital service by centralised product catalogue.

  • Increasing the ‘right first-time’ success rate which improves the customer satisfaction

  • Significant reduction in time, cost, and risks to deliver and assure services by enabling automation

Accelerating time to market and order to activate

Through highly automated and re-usable componentized workflows, it reduces time to market for new service creation and activation

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Improve business efficiency and optimize CAPEX/OPEX

Decrease the costs of service launch, delivery and provisioning by automated process and continues analyses to improve service delivery process to reduce TCO(total cost of ownership)

Improve customer satisfaction

Fully automated service fulfillment process for enterprise and individual clients according to SLA adherence, has a significant impact on customer satisfaction which resulted in related metrics such as NPS.

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Integration value

Microservice architecture empowers the platform for seamless external integration through built-in service-oriented architecture following modules: Service Inventory, Field service management, SLA manager and other 3rd parties to enable the service.

Network Slicing

Supporting CSPs to use the capability of slicing in 5G to support IoT and other industries with high service quality according to guaranteed SLA.

Service Visualization

Clarity service management exposes provisioning status through intuitive workflow viewers, task boxes, reports and scalation notifications.

Operation Transformation

Enabling NOC / SOC synergy, Executing closed-loop automation to improve service and drive efficiency, Proactive Network Operations, Multi-Layer Assurance