Clarity Ticket Manager provides a centralised repository for incident and problem tickets. Tickets can be generated automatically or manually from any external system and Clarity’s Assurance Suite. Ticket Manager then orchestrates the management of the incident through to resolution.
When incidents and problems occur in the network, impacts need to be managed effectively and efficiently. Consistent and standardised processes to deal with events, whether raised by the network or by customers, are essential to not only resolve issues and guide interactions with customers, but to provide a basis for continual process improvement. It is important to note that any organisation with any infrastructure and process system can take advantage of the system capabilities ahead. Our product enables organisations to identify and resolve problems in their processes. It is also our move to Zero Touch systems to provide our customer with the most efficient human resources with the highest.