SOLUTIONS

Clarity offers an out of the box pre-integrated solution that supports the end-to-end business process offering significant advantages:

Clarity OSS Suite entirely covers Assurance and Fulfilment Suites and has a rich capability to support different levels of NQM (Network Quality Management), SQM (Service Quality Management), CEM (Customer Experience Management) and BQM (Business Quality Management). Clarity Product is fully aligned with TM Forum standards including TAM, eTOM, SID, and Open API.

FULFILLMENT

Clarity OSS Suite entirely covers Assurance and Fulfilment Suites and has a rich capability to support different levels of NQM (Network Quality Management), SQM (Service Quality Management), CEM (Customer Experience Management) and BQM (Business Quality Management). Clarity Product is fully aligned with TM Forum standards including TAM, eTOM, SID, and Open API.

 

 

 

 

 

 

 

 

 

 

 


 

Clarity Discovery identifies discrepancies between the network build, service configuration, and the recorded inventory. It then automates and guides the reconciliation of these differences to establish an accurate operational inventory. Its functions range from scheduling and collection of network data to detection of network changes and management of reconciliation activities. Empowered with rich configurable interface features, Clarity Discovery can be used to gather network information from specific domains to verify planned network change or perform scheduled sweeps as part of a data quality program.

 

 

 

 

 

 

 

 

 

 

 

 

Clarity Planned Events provides comprehensive management of planned activities, approvals, and recovery procedures scheduled to occur against specified assets. It provides the following functionality:

  • Plan events for network operations including Maintenance, Upgrade, Engineering, Problem Resolution, and Provisioning

  • Assess impacts on customers in advance

  • Document notification, sign-off, and acceptance within the organization and with customer

  • Control work is undertaken before and during the planned event and allocates jobs to field-force

  • Plan outages around SLA outage “windows”

  • Prepare fallback actions

  • Intelligently handle customer service outages with proactive or informed reactive case handling and SLA monitoring during outages.

Planned Event Targets are the network components upon which the action is performed. Network components can be network elements, cards, ports, and circuits. Lists of all network components are generated by the site. The user can select which network components are involved in the Planned Event.

FIELD SERVICE MANAGER

Clarity OSS Suite entirely covers Assurance and Fulfilment Suites and has a rich capability to support different levels of NQM (Network Quality Management), SQM (Service Quality Management), CEM (Customer Experience Management) and BQM (Business Quality Management). Clarity Product is fully aligned with TM Forum standards including TAM, eTOM, SID, and Open API.

ASSURANCE

Operators need the ability to monitor and correlate service and the network performance in real-time using an integrated system that provides end-to-end automation of service assurance processes. The Clarity Assurance Suite allows operators to monitor and manage in real-time the availability and quality of the network and services to improve operational efficiency and support SLA compliance. With continuous, automated processing of network and system-generated data, Clarity provides comprehensive service assurance with:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clarity Performance Manager collects, aggregates, and visualizes performance information, including usage, capacity, and throughput, from the network. It allows operations users to view real-time performance of the network, quickly identify and respond to abnormal situations, generate network and business performance reports, and perform capacity planning, trend analysis, and forecasting. When used in conjunction with Clarity’s Assurance Suite, it enriches alarm information, initiates capacity grooming activities, and strengthens customer, supplier, and organizational SLA monitoring.

 

 

 

 

 

 

 

 

 

 

 

 

Clarity Alarm Manager efficiently filters, correlates and displays alarms from any network element to provide essential aid in the timely restoration of service. Automated root-cause analysis and service impacts assessment rules help
direct the operator to priorities activities to resolve problems. When used in conjunction with Clarity’s Assurance Suite, Alarm Manager strengthens SLA management
with service outage and degradation notifications and can automatically initiate problem resolution processes.

Ticket Manager

Clarity Ticket Manager provides a centralized repository for incident and problem tickets. Tickets can be generated automatically or manually from any external system and Clarity’s Assurance Suite. Ticket Manager then orchestrates the management of the incident through to resolution. With the ability to log both customer raised tickets and network related incidents, it is easy to correlate tickets and provide feedback to customer service representatives on known issues and resolution times. Escalation functions are extended by out of the box integration with Clarity SLA Manager.

SLA Manager

Clarity SLA Manager is used to define and manage contracted SLAs against service delivery performance. It ensures that the service commitments made to customers are tracked and recorded against the defined Service Level Agreements. SLA Manager is fully integrated with the Clarity Fulfillment and Assurance suites to provide real-time monitoring of related activities to ensure that prescribed SLAs are met. SLA Manager also provides visibility on the performance of internal operational processes, teams, and suppliers for management review and productivity analysis. It also automates the actions required when SLAs are approaching threshold levels or have been breached. It lets Service Providers manage key customer accounts with better and timelier information by automatically changing priorities and workgroups for tasks and fault tickets, issuing notifications to the customer, and initiating rebates.

Test Manager

Clarity’s Test Manager provides automated and semi-automated testing for network and services. Pre-defined tests can be initiated as part of a workflow, a scheduled test pattern or upon request. New tests can be quickly defined through GUI based test specification tools allowing new network equipment and test/diagnostics
procedures to be quickly incorporated. Test Manager Interfaces to the network through its tried and tested Mediation Device Driver technology. Test Manager can be called from process steps in Clarity’s Assurance and Fulfillment Suite, and can also be invoked from Clarity’s field-service tools.

Sydney

Level40, North Point Tower, 

100 Miller St, North Sydney, 2060,  NSW, Australia

info@Clarityint.com 

Tel: +612 9657 1330 ,

Sofia

Block A | Hermes Park | Vivacom building

Tsarigradsko shousse 115, Sofia 1784

Tel:+359 (0) 878 800 278

Melbourne

Level27, 101 Collins St, Meobourne 3000

VIC, Australia

Tel: +61 3 9653 7300

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